Return and refund policy

 RETURN & REFUND POLICY

Simple Returns.
Clear Refund Process.

Dertamian accepts eligible return requests within 30 days of delivery. Please review the conditions and process below before sending any item back.

30
Day Return Window
10
Business Days Refund
01
Prior Approval Required
01
Return Window

Returns Accepted Within 30 Days

Dertamian accepts return requests within 30 days of delivery.

To qualify for a return, items must be returned in their original condition — unused, uninstalled, and in the same state as received, including original packaging and any accompanying tags or accessories.

A valid proof of purchase is required for all returns.

How to Request a Return

To request a return, please contact our support team at: service@Dertamian.com

If your request is approved, you will receive return authorization, along with a return shipping label and step-by-step instructions.

Returns sent without prior approval will not be accepted.
02
Return Request
03 Order Issues

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

04
Exclusions

Items Not Eligible for Return

Certain items are not eligible for return, including but not limited to:

Perishable or consumable goods
Custom-made or personalized items
Personal care or hygiene-related products
Hazardous materials, flammable liquids, or gases
Original shipping fees paid at checkout
Sale or clearance items
Gift cards

If you are unsure whether your item qualifies, please contact us before initiating a return.

05
Exchanges

Faster Replacement Option

To receive a replacement as quickly as possible, we recommend placing a new order after your return is approved and processed.

This ensures faster fulfillment and availability.

06
Refund Process

Refunds After Return Inspection

Once your return is received and inspected, we will notify you of the refund status.

If approved, refunds will be issued to your original payment method. Please allow up to 10 business days for processing.

Bank Processing Additional time may be required by your bank or card provider before funds appear in your account.
More Than 15 Days? If more than 15 business days have passed since approval, please contact us.
Return Process

Contact. Approve. Return. Refund.

01
CONTACT

Email our support team to request a return.

02
APPROVAL

Wait for return authorization and instructions.

03
RETURN

Send the eligible item back as instructed.

04
REFUND

Approved refunds return to the original payment method.

Important

Do Not Send a Return Without Authorization

Please contact Dertamian support before returning any merchandise. Returns sent without prior approval will not be accepted.Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Return address：No. 36, Zhanghanzhuang Group, Taoyuan Village, Suyangshan Town, Pizhou City, Xuzhou City, Jiangsu Province
Return & Refund Support

Questions About Your Return?

Contact our support team for return eligibility, return authorization, exchange, or refund-related questions.

service@Dertamian.com